CARMEN VRANAU

Shipping & Delivery

Last Updated 14-Feb-2026

1. Production Time

All artworks are produced upon order.

Production begins after payment confirmation.

Estimated production time: 3–7 business days

During periods of high demand, production times may be slightly extended.

2. Shipping Time

Shipping times depend on destination and courier services.

Estimated delivery times:

Romania: 2-3 business days

European Union: 4–8 business days

International: Available upon request

Delivery estimates do not include production time.

Please note that delivery times are estimates and may vary due to factors outside our control.

3. Shipping Methods

Romania

Orders within Romania are shipped via insured local courier service.

Estimated delivery time: 1–3 business days after dispatch.

International Shipping

International orders are shipped via reputable courier services such as DHL or UPS.

Where applicable, shipments are insured to protect the value of the artwork during transit.

Estimated delivery times vary depending on destination.

4. Shipping Costs

Shipping costs are calculated at checkout based on destination and order size.

Any applicable shipping fees will be clearly displayed before completing your purchase.

5. Packaging

A4 Open Edition

• Shipped flat in archival protective packaging
• Wrapped in acid-free archival tissue paper

A2 Limited Edition (20)

• Shipped rolled in a sturdy protective tube inside a shipping box
• Wrapped in acid-free archival tissue paper

Each print is carefully packaged using archival materials to ensure safe transport and long-term preservation.
We take all reasonable precautions to protect your artwork during transit.

6. Risk of Loss

For consumers within the European Union:

Risk of loss or damage transfers to you when you or a person designated by you physically receives the goods.

If your order arrives damaged, please refer to our Returns & Damage Policy.

7. Customs & Duties (International Orders)

For deliveries outside the European Union, import duties, taxes, and customs fees may apply. These charges are the responsibility of the recipient.

We are not responsible for delays caused by customs procedures.

8. Incorrect Address

Please ensure that your shipping details are accurate at the time of purchase.

We are not responsible for delivery issues resulting from incorrect or incomplete address information provided by the customer.

9. Delivery Delays

Delivery times are estimates and may vary due to courier operations, customs processing, or circumstances beyond our control.

10. Lost Parcels

If you believe your order has been lost in transit, please contact us.

We will investigate the issue with the shipping provider and work toward a resolution.
All images belong to © Carmen Vranau and may not be used without the artist’s express permission. All rights reserved.
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